'Suay'

It is frustrating when series of 'suay-ness' come knocking on your door.

For all I can remember now, it is the last Saturday incident which happened at my workplace. Of course, what couldn't be happier when people started asking you to do some cashering when you have been folding and folding for the last six months?

I was happy, enjoying to serve the customers at the cashier counter. Everything was good for days until last Saturday... First, there was this caucasian woman (she was not apparently not an American due to her spoken language) whom I served came to my counter with a full basket of items.

Beep... Beep... Beep... "Total will be $300 +++...", I said. So she asked if she could get her refund back if the size which she bought for her husband wasn't right. For your information, the size which she got for her husband was in XL size. Extra-large. Okay, nevermind this.

So I politely told her that we do not do refunds for items, but 1-to-1 exchange for another item. Aren't most of the shops' policy like that? Hmm... Since she insisted, I went to ask Khari (my supervisor) for help. But he failed to please her as well.

Last resort, we asked Ono-san (boss) to settle the case. He politely told the lady about the company's policy, and she was being unreasonable throughout by saying, "I thought Japanese shops are very particular about customers' satisfactory..." Blah blah blah... She was repeating it throughout.

But regardless of all these customers' satisfactory thingy, all she wanted was to get her refund back if it happens that her husband couldn't fit in the shirt. In the end, she said, "I am going to... (looking the terms and conditions in front of my counter) to write a complaint letter about your company."

So Ono-san politely nodded his head since it was the company's policy, there's nothing he could do to stop her from doing it. He turned back to me and nodded his head, trying to comfort me and say, "It's alright."

After that incident, there comes another one.

There was this malay man came to my counter, and he bought a total of $94.50 of items. Most of them are package items. He gave me a hundred (two $50 notes) and another $50 note, asking to change five $10 notes. So I thought there won't be enough of $10 notes and told him that I couldn't change for him.

So I accepted his cash and instead of typing $100 in total column, I typed $50. That was my mistake. But I hated the system more. Since it was wrong input, the system still showed $44.50 change!

I took out that amount of money, but before handing the wrong amount to the customer, the receipt didn't print out. So I asked Ono-san for help again. This time round, I was utterly speechless. It was like a chicken and duck talking.

He asked me what had happened, and I told him that the receipt could not print out. So since he's the boss, I expected him to tell me what was wrong. But even before that, he asked the customer if he needs the receipt. That dishonest man said no.

Of course he didn't want it. He knew that I was going to give him that wrong change. Then he took the change and went off. So back to Ono-san again. As I told him step-by-step of what's happening, I realised that mistake I have made. And I told him that I was going to find that man, and he nodded his head, seemingly lost as well.

Yea, I could not find that man. I mean, who would be so stupid to stay around when he/she has the intention to not return the extra amount of money? Some people would just return the extras.

Panic and worried, I cried. Ono-san came out to find me, and I told him that I could not find the man. Back to the staffroom area, we calculated that $35.50 was lost. I felt so upset for the mistake I have made, and worse thing is, I was using ZiXian's account. Ono-san comforted me by saying "don't cry".

But the more he said that, I could not stop crying. I cried for the guilt I have in me. Then when I went up to ZiXian and apologised to him, he said, "It's okay la. I'm suay enough for today." Since my emotions weren't right, I could not differentiate his serious words or jokes, I cried again.

Sigh... I know I was such a crybaby that day.

In order to feel better, I went out to the shopfloor to cease my sadness which was, to find customers to serve. Weird, I know. But I did feel better (:

For awhile I have a little phobia when I reached the cashier counter, then I was scheduled to be cashier again. This time round, I was extra focus and careful. But, things still happened again...

There was this chinese man who came for a belt. Since the belt did not come with a price tag, I politely told the customer to wait for a moment for me to print the price tag. I knew he may feel frustrated to wait for so long, so I hurried back to the counter and the price of the belt was $49.90.

He was like, "What? Are you sure it's $49.90? That time I bought is only $29.90." My friend was like telling him, "Yes Sir, since this is the reversible belt, it's $49.90." That man was so not satisfied with it and made a huge fuss. So Kelvin, my manager, came out to settle with him.

He bet with Kelvin, saying that he's going to cab back for check out his previous belt which he's bought at our shop. So he really cabbed back home and cabbed back here (again). This time round, he suddenly tapped on my counter and said, "Sorry, I owed you an apology."

Stunned, like DUH! I politely said, "Oh, it's okay." So the story was he bought a different belt the previous time which was under $29.90 catergory.

Now, this young chinese man bought 2 white shirts. I mistook it as one, so I only scanned one. Then he said, "There is two. Err, nevermind." So I checked, yea, there were two. So I thought, he seems like a good guy but well, there is also another 'evil' side of him.

Sigh...

I have to figure out my flip effect this week. And I have a mood (or mode) board to submit for my fashion assignment. So many things to do, yet so little time.

To be precise, how to do? Haha!